Review – Swissport Lounge – Terminal 3 LHR

Although I loved the No. 1 Lounge, it was packed and pretty warm so I decided to continue my lounge hopping extravaganza and headed for the Swissport Lounge, which was right next door. The Swissport Lounge is also a Priority Pass lounge, but of all the lounges I visited on this layover in London-Heathrow (LHR), the Swissport Lounge was by far and away the worst.

The Swissport Lounge is a Priority Pass lounge, which I had access to thanks to my American Express Hilton HHonors Surpass card which comes with a complimentary Priority Pass membership. The Swissport Lounge is strictly a contract lounge, which probably explained partially why it was so empty.

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If you do not have a Priority Pass membership, you can purchase access to the Swissport Lounge from £25 (~$40) when booked online before you enter. Take my word for it though and save your $40!

Introduction – Europe On A Whim
Review – United 737-800 BusinessFirst – RSW-IAH
Review – KLM Crown Lounge – IAH
Review – United 767-300 BusinessFirst – IAH-EWR
Review – Lufthansa Senator Lounge – EWR
Review – Austrian Airlines 767-300 Business Class – EWR-VIE
Review – Sky Lounge (Non-Schengen) – VIE
Review – Sky Lounge (Schengen) – VIE
Review – Austrian Airlines Lounge – VIE
Review – Austrian Airlines A320 Business Class – VIE-DUS
Review – Holiday Inn Express Dusseldorf
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Review – KLM Royal Crown Lounge – AMS
Review – Air France A318 Premier Class – AMS-CDG
Review – Air France Salon Lounge – CDG
Review – Air France A320 Premier Class – CDG-LIS
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Review – ANA Lounge – LIS
Review – Iberia A320 Business Class – LIS-MAD
Review – Iberia Sala VIP Velazquez Lounge – MAD
Review – British Airways 767-300 Business Class – MAD-LHR
Review – British Airways Galleries Lounge – Terminal 3 LHR
Review – No. 1 Lounge – Terminal 3 LHR
Review – Swissport Lounge – Terminal 3 LHR
Review – American Airlines Admirals Club – Terminal 3 LHR
Review – American Airlines 777-300ER (77W) Business Class – LHR-DFW

As I mentioned before, all of the lounges in Terminal 3 are located on the right hand side of a long corridor once you enter Terminal 3. Just past the American Airlines Admirals Club is a sign showing the three lounges located in that area – which included the No. 1 Lounge and the Swissport Lounge. While the British Airways Galleries Lounge is located on the main level, I had to take the elevator up to the second level to find the Swissport Lounge. After exiting the elevator, I turned left and followed the signs to the entrance of the Swissport Lounge.

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Upon entering the lounge, I presented my Priority Pass card and was granted immediate entry. The lounge was almost completely deserted so finding a seat was not an issue like it was at the other lounges. Upon entering the lounge I turned to the left where there was a very small dining area.

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On the opposite side of the dining area was a large seating area that offered a variety of leather chairs and a circular bar.

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The circular bar was meant I think more so for high top style dining seating, though the partitions really limited your available table space for eating.

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Between these two areas was a small selection of snacks and drinks that included a selection of nuts and olives.

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There was also a small selection of packaged cakes, muffins and chips.

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Lastly, there was a selection of whole fruit, croissants and biscuits.

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Below the snack options was a cooler that offered soft drinks and water.

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Across from the snack table was a very small bar with a minimal selection of booze and wine.

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There were also small coolers that offered a selection of beer, soft drinks, juices and waters.

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Lastly, there was a self-serve coffee machine.

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Venturing out past the dining area, there was a small seating area with a variety of leather seats.

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One wall also featured a selection of complimentary magazines and newspapers.

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I grabbed one of these leather seats in the empty section, which featured some decent views of the tarmac.

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I jumped on the wifi, which was much quicker than any of the other lounges I had visited up to that point (though I assume that was largely because I was one of 3 people on a mobile device/laptop/tablet). Much like the No. 1 Lounge, the Swissport Lounge also suffered from a severe lack of power outlets and there were no international style or USB plugs on offer.

The air conditioning in the lounge seemed to be working intermittently and the lounge staff brought around oscillating fans to keep the stagnant and moldy smelling air moving around, though it did not really help much. It also appeared that there was a leak from the roof that was causing the water intrusion and the moldy smell. Since I still had one lounge left to hit and the Swissport Lounge was overall pretty disappointing, I left almost immediately after getting my pictures.

Final Thoughts

Of all of the lounges I visited in London-Heathrow (LHR), the Swissport Lounge was by far and away the most disappointing. I really could not imagine paying ~$40 for access to this lounge. Although the lounge was the least crowded of all of the lounges, it was also the most poorly stocked and borderline depressing. I am not surprised that there are no airlines that utilize this lounge for their premium passengers as it reminded me of a very outdated Admirals Club in Chicago (ORD). If you have an option between a crowded No. 1 Lounge or this lounge, go with the crowded No. 1 Lounge!

What is your favorite lounge at London-Heathrow (LHR)?

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